WP Engine: My Pros and Cons of WP Engine Hosting Wpengine Phone Number
WP Engine is a Managed WordPress Hosting service based in Austin, TX. They was among the (if not the) very first business to supply managed hosting services particularly for WordPress. Wpengine Phone Number
While they have a lot of competition in both the basic hosting and handled WordPress hosting verticals, they are still the market leader in numerous methods -and they have broad name acknowledgment and innovative features.
With the development of both self-hosted WordPress and site home builders, the hosting industry has ended up being a super-confusing place.
I wrote a whole post about WordPress Hosting vs. Web Hosting. However here’s the brief version: They all differ in services provided. Some just have WordPress-trained tech support. Some deal services such as server-side functions and staging for WordPress.
Then there’s a separate level of managed WordPress Hosting where you are not really buying hosting per se, however rather services to keep your WordPress set up live. Basically, a Managed WordPress Hosting service provides a menu of services tailored to WordPress at a greater price point, so that the website owner can focus less on speed + security and more on the website material + performance.
Every rival in the Managed WordPress Hosting has a various offering. And there is no standardized “menu” of alternatives, however as an entire, they all compete with conventional shared Linux hosting offerings and customized WordPress hosting options.
Either way, that’s the field where WP Engine plays. It’s complicated, yes, however it is necessary to comprehend before making apples to oranges comparisons.
There are a great deal of WP Engine examines online, normally with user-generated evaluations based on anecdotes and individual experience. That’s fine however I take a different technique. This review will take a look at the pros + cons of WP Engine in the context of all webhosting options to see who it is a “best fit” for. Wpengine Phone Number
I have actually used WP Engine for different tasks because 2012. I don’t use them for my main websites right now (see conclusion), however I do have a present client on WP Engine who definitely likes them. Here’s my WP Engine evaluation structured as advantages and disadvantages.
Disclosure: I get referral fees from any companies mentioned. All information & opinion is based upon my experience as a paying consumer or consultant to a paying client.
Pros of WP Engine
To begin, WP Engine does pretty much measure up to its pitch on its homepage where they promise “sensational speed, powerful security, and best-in-class customer support.” Here is their promotion pitch video:
They primarily target websites that are moving from other hosting companies (ie, customers dissatisfied with current hosting).
Here are some of the big advantages that I’ve seen as a customer & consultant to a customer. Wpengine Phone Number
Speed and Performance
There are a great deal of variables that go into site speed, but the general rule is that the more complex your website is, the more intricate the solutions to speed ended up being.
From package, WordPress is fairly lean and fast. If you are running a mostly text site with a few fundamental plugins and a few little images, you’ll be fine with an affordable shared hosting strategy from someone like InMotion, HostGator or Bluehost.
But few website owners keep their WordPress install lean. There’s usually extra plugins, customized theme files, lots of images, widgets, ads, kinds and more.
All these features integrated with decent levels of traffic can begin to decrease your WordPress install.
However a sluggish website doesn’t mean that you require a bigger, much better server. It does mean that you have to get smarter about speed. Often it’s as basic as getting a more powerful server, but often it’s more about caching particular resources in a certain order and optimizing your files. To puts it simply, it gets complex.
Envision you are aiming to haul a trailer with a pickup. Picture your trailer keeps getting heavier. It’s meaningless to keep grumbling that your truck is not huge enough when you might just need to remove the emergency brake, set up a turbocharger, refresh the transmission fluid and combine your load.
The point is that WordPress needs assistance to remain fast as you grow. There are a lot of services … however either you or a developer must execute them.
That’s where managed WordPress hosting comes in. WP Engine takes care of (almost) all speed concerns. They have customized servers with very aggressive caching as well as more advanced “stack” than a common web host. They likewise have trained support who will go into your WordPress set up and determine the precise chokepoint to obtain your website moving. Wpengine Phone Number
They do not even enable caching plugins on their installs since they have such a personalized caching setup.
The interesting thing is that even unoptimized WordPress sets up still succeed on their platform due to the fact that their platform does the additional work.
Here’s the speed test for among my clients on WP Engine (who has a bloated style, additional scripts, too many uncompressed images, among other things):
Keep in mind the Time To First Byte and the Start Render numbers. That determines how quickly the server returned enough data to begin filling the page.
It’s nice to have that sort of speed right from package, and have it remain that way no matter how big or intricate the website gets.
*Note that the other point here is that if you are obsessed about speed, you can get even much better numbers with WP Engine than you may get with other services because you are totally free to focus on speed aspects that you can easily manage like image compression, use of scripts, and so on.
. The last observation on speed, WP Engine not just supplies an integrated CDN, however they also provide worldwide information centers in case your audience is mainly in Asia and/or Europe. Wpengine Phone Number
If you are trying to get top speeds without messing with layered caching plugins ” the WP Engine does exactly that.
Customer Support Wpengine Phone Number
Client support has actually been a core part of WP Engine’s pitch since they were founded. After all, they are really selling more of a service (ie, handled hosting) than an item (ie, hosting). It makes good sense for them to position a big focus on support.
Here’s a screenshot from among my very first contacts with support back in 2012:
Look at the response|reaction|action} time, that wasn’t an autoresponder either.
Now, the company has actually grown & changed a lot since then. They went through a stretch where they were getting a lot of criticism about over-promising on support.
That said, the difficult feature of client support is that so much of the judgment is anecdotal. Everybody has a story, however you never know if the story is because they spoke with the one rockstar-vs-rookie having an awesome-vs-terrible day. Like I discuss in every hosting evaluation, the vital part is to see if a company deals with support as a financial investment or a cost.
I want to search for gain access to, systems, and knowledge, all 3 require a financial investment of cash, time and competence.
Based upon my current interactions and research study, they are doing much better striking all 3 boxes. They maintain a variety of support channels (consisting of phone for non-Basic plans). They have a quickly, trackable ticketing system and are available everywhere on the website by means of chat.
Based upon their guide videos and comprehensive knowledgebase, they tick the understanding box. Every support that I or my customer has interacted with really understood the fine workings of WordPress and has actually been able to problem-solve on the fly.
The most remarkable (yes, this is anecdotal, but still) experience was a three-way call in between my client, myself and WP Engine throughout my customer’s transition to HTTPS/ SSL. The representative was not just able to get on (and remain on) the phone, but he had the ability to adeptly help us “turn the switch” quickly in addition to taking care of several problems (ie, uploading a non-HTTP sitemap and fixing insecure image links) within WordPress for us. Wpengine Phone Number
I’m sure that WP Engine still has support problems,especially since their custom platform puts a great deal of pressure on fast, available support (as I’ll display in the disadvantages). However they appear to know that support is core to their worth and do make the needed financial investment.
WordPress now powers over a quarter of the entire Web. That means that it is a prime target for hackers & malware suppliers.
But there is absolutely nothing naturally insecure about WordPress that is not a concern with all software. WordPress has the upside of being open-source with a very large community releasing updates & testing vulnerabilities.
If you run your own WordPress set up, the security essentials are relatively uncomplicated:
- Keep your install & all your plugins updated
- Only install files from reputable creators
- Run a security plugin to lock down the most common brute force attacks
- Keep a backup for when things go wrong
* Aside, I use JetPack for the last two. It’s made by & powered by Automattic, the commercial arm of WordPress.
You’ll notice that even though security on WordPress is uncomplicated, the obligation is still on you to keep things secure. Much like having a deadbolt not does anything if you don’t lock it, keeping your website secure is still eventually on you.
And like speed & efficiency, WP Engine generally takes all those finest practices and does them for you. They run automated backups to keep whatever off-site & ready to roll back if something occurs. Because you technically have an “set up” on their server (instead of an account), they deal with a great deal of security concerns worldwide on the server level.
WP Engine also works carefully with top security firms on code evaluations in addition to running their own group. They likewise make the warranty that if you’re hacked, they take care of it for free.
I personally have never been hacked on my primary/ or secondary sites (knock on wood), however have actually assisted clients who have actually been. It’s discouraging, tedious & a typically expensive scenario (even if you are using a service like Sucuri). Having an expert security team look after your WordPress set up is a huge pro in my book. Wpengine Phone Number
Pricing on Value
WP Engine is not inexpensive. Their Startup plan is $35/mo and consists of a single install and only up to 25,000 visits per month.
For benchmarking, you can get an effective, trusted VPS (ie, your own not-shared server) for the very same price from InMotion. And if you are simply beginning with a single domain, you can get a shared hosting strategy from Bluehost for simply a couple dollars monthly.
Both which permit more storage & more check outs (ie, generally as lots of as you can handle) than WP Engine. I have actually run websites that have had 60k visits per month on a shared server. I have actually likewise run lots of small WordPress sites off a low cost shared hosting.
But I’ll cover that rates disadvantage in the cons of WP Engine, however here’s the important things.
For some site owners, if you break out WP Engine by overall value & factor in your own (or your designer’s) time, their pricing is remarkable.
Simply running WordPress updates every month & QA’ing your installation can take around Thirty Minutes monthly. If your (or your dev’s) services are billed at $50 (or more)/ hour, then that’s WP Engine’s entire monthly fee right there.
If you lose any sees due to downtime from a bad plugin upgrade, then that might be WP Engine’s entire monthly charge right there.
If you do a hot-fix (ie, you do not use a staging location) on your PHP code, and knock your website down … then that might be WP Engine’s whole month-to-month cost right there.
Losing visitors due to speed problems or downtime expenses lost income.
In addition, premium security can cost about $16/month minimum. Not to mention any individual or designer time fixing issues.
Generally, if your time is better allocated away from technical concerns, then WP Engine makes a lot of sense on value. As a managed WordPress hosting service, that’s actually their thing. Hosting services are a financial investment rather than a cost.
Which sort of value-based prices segues into another pro for WP Engine, their focus on their core markets. Wpengine Phone Number
Like I said at the beginning, WP Engine isn’t for everybody. There are 3 kinds of customers that WP Engine seems to be a fit for. For those 3 types of consumers, WP Engine has a strong focus with plenty of tools & focus for each.
From their backend process, the first client type seems to be WordPress developers and designers who want to concentrate on advancement & design without handling hosting maintenance, and have clients who have some spending plan. The designer/dev develops the site directly in WP Engine’s staging environment, launches the site, then hands the site over to their customer.
The designer can assure their client that WP Engine deals with the hosting, security & speed. There’s little requirement for a continuous basic site upkeep. For this market, WP Engine has intriguing tools consisting of staging, git push, site migration and transferable installs.
The 2nd consumer type is the growing site owner who is annoyed at having to handle technical growth headaches. They have actually outgrown their shared hosting and have to transfer to a better host.
They’re also established enough that they have some budget plan for handled services. WP Engine has tools like the automatic migration tool & customer support to make that procedure happen. The phone support is a crucial factor, specifically having the ability to “just call WP Engine an have them fix it.”
The third client type is a startup website owner that has the spending plan and desires a long-term platform that they can grow with. They are comfy discovering WP Engine’s unique backend and intend on launching a near-complete website all at once.
They do not have any prior habits or customizeds brought over from previous hosts or sites. Once again, for this market, WP Engine has the scalable functions, consumers, and support that they can make guarantees and offer support to win & keep this kind of customer.
With these types of consumers, WP Engine knows how & where they are originating from, many of the improvements they make are focused on these markets (ie, the Git push performance), rather than mass-market enhancements like knowledge-bases, intuitive backend, and so on.
This benefit resembles WP Engine’s market focus, but it’s actually worth calling out in this evaluation modification. Wpengine Phone Number
WP Engine stands out not only on present functions however likewise on developing new, cutting-edge hosting functions. Every version of WordPress 4 has presented brand-new designer functions that WP Engine has been able to incorporate.
Even basic web development finest practices have altered drastically considering that I started observing the industry *. WP Engine has actually developed tools to match.
* I’m an SEO/ online marketer by trade. I know enough web development to integrate finest practices into execution & tasks with designers.
Here’s a screenshot of WP Engine’s Git Push setup that has been around for more than 2 years.
Even for non-developers like me, WP Engine has one-click staging areas to allow even DIY siteowners to get away from “cowboy coding” into proper web development best practices.
There are too many other specifics here to name, but in general, WP Engine has a strength in rolling out new, useful hosting features.
Cons of WP Engine
Just like any service, WP Engine is not the very best fit for everybody. There are plenty of WP Engine problems around the Internet. Some are anecdotal. Some are hyperbole (ie, SEOs grumbling about dev sites). And lots of stand since they just aren’t a suitable for everyone. For all their awesomeness in some areas, they have some cons which keep them from being a great suitable for some customers. I do not utilize them for this website since I do not need much of their functions and I’m comfy “putting pieces together” w/ my InMotion VPS setup. Wpengine Phone Number
All that said, here are some of the larger photo downsides of utilizing WP Engine.
Initial and Ongoing Complexity
To accomplish the speed, security, and scale they assure, WP Engine does things differently. Which distinction can be quite made complex– specifically if you have simply enough experience with hosting environments to be hazardous.
Their backend setup has gotten better. It’s cleaner, however it’s still custom-made. It’s nothing like a conventional cPanel hosting backend. Unlike numerous hosting companies, they also do not provide DNS nameservers.
Even if all the features are there, the unique backend can lead to some designers making errors varying from frustrating redirect loops to duplicate content problems to leaving the dev site available to the general public or merely not allowing the features you’re buying.
If it weren’t for amazing support, I believe they ‘d lose more newbie consumers than they currently do.
Like lots of custom-made platforms, it makes good sense once you get over the learning curve. However WP Engine’s onboarding is very developer-focused & stays so exception-focused that they never ever explain best practice for the general user. Wpengine Phone Number
Here is their video on pushing your website live –
I have actually set up my share of sites from platforms to custom hosts to cPanel hosting sites, however I had to view that video several times to make sure I was pointing the right A record/ CNAME to the ideal IP address.
Once again, if you are in WP Engine’s core markets, the custom-made backend isn’t really going to be a substantial offer (once you surpass the learning curve). But for the majority of, you’ll likely get to find out very first hand about WP Engine’s support team.
However here’s the thing.
WP Engine never truly stops being quirky and complex. In their knowledgebase, they have a plethora of site lists to assist fix all sorts of issues.
And ” if you did not setup your DNS exactly how they’ve recommended ” your site could go down at any time.
Once again– they have reasons why they do all this. And for the most parts, support will just take care of it all.
However, you still don’t get to set & forget your website. Sure, you don’t technically do not have to enter into the weeds of a server panel. In lots of hosting cases (ie, a managed VPS), you do not have to do it anyhow, when you do, the knobs and buttons recognize. Wpengine Phone Number
WP Engine’s proprietary setup cuts both methods regards to decreasing & increasing complexity.
This con is also associated with WP Engine’s special setup. In order to run their architecture in addition to possible, all the installs on their platform have to be rather uniform.
They need to have predictable plugins; foreseeable visitor patterns; foreseeable usage cases. Every hosting business has guidelines (or very genuine physical limitations), but WP Engine goes a bit additional to specify what you can and cannot have on your WordPress install in addition to tiered overage prices to prevent seasonal traffic spikes and local storage usage.
They do prohibit certain plugins & admin behavior for good factors, but those restrictions limit versatility and experimentation if your site might handle it.
For instance, Yet Another Related Post Plugin is a typical plugin. It’s resource extensive, but on smaller sites, it does the job well. It’s not allowed on WP Engine. That’s not good or bad necessarily. But it does make WP Engine less versatile and open up to experimentation compared with running a shared or VPS server.
The way their prices is structured allows for less flexibility as well. It’s a favorable that they will deal with all the traffic you can send, however it’s also expensive to pay based upon a number of visits.
If you are running a huge launch; are a seasonal company; or just want to drive a rise of traffic to your website, you’ll need to element extra hosting bills into the mix. That puts a cap on how versatile you wish to be with your marketing.
If you are running a lean cached website on a VPS server, you can handle a lot more traffic than WP Engine would permit on an Individual or Organisation. And this point goes further if your site needs lots of plugins for full functionality.
The same goes for storage. With WP Engine, you are spending for performance, not for storage. So if you are looking to utilize a server for media storage … that utilize case is out.
Additionally, you can’t actually do automatic e-mail marketing projects from WP Engine. This was something that my customer got required & ended up having to do an agonizing migration to another email provider mid-campaign.
Either way, that point segues into the last con I found with WP Engine, their pricing based upon functions.
Pricing on Features and Usage
With WP Engine, you are generally paying for efficiency & not needing to think excessive about upkeep, security & speed. If you take a look at WP Engine’s rates based upon the features you’re getting, you actually do not get a whole lot.
And if you are the type who will consider your website’s health anyhow (ie, keeping WordPress upgraded and generally visiting regularly), you’ll likely be spending for “management” that is superfluous. Wpengine Phone Number
Many shared hosting servers can handle the exact same traffic numbers as WP Engine and cost a portion of the cost. My personal site (operating on a shared hosting plan from HostGator with basic caching) handled more than 15,000 visits in a 24 hour duration when a post of mine went viral.
And if you are running a trustworthy VPS, you can certainly deal with a lot more for much less.
They are fairly transparent about how they count check outs, but it can still be rather a surprise for “small” site owners how quickly they can enter into the $290 each month tier.
And as pointed out earlier that does not even consist of a lot of the functions you don’t get with WP Engine’s plans. You can’t run any email from your servers. You have low limitations on regional storage. Anything above the limitations needs additional costs & technical implementation of Amazon cloud services.
And most notably for me, you are limited on your installs. If you have a couple of side projects or low-traffic test websites, you have to factor those into the cost. You can’t use them to expand the expense of your strategy,specifically if you are hitting your visitor cap rather than your install cap.
If you are wanting to spend for hosting: ie, a server that will hold & serve up your website files, WP Engine is an expensive choice, specifically compared to other non-managed hosting options.
Like any service, it’s not about what is best total, but what is best for you based upon your goals, budget, resources & practices.
If you remain in exactly what I think of as WP Engine’s core markets, they provide a fantastic service with a strong product. Their rates is competitive in the Managed WordPress Hosting space, and they use more features than “WordPress hosting” plans from other hosting brands. Their feature-set is unequaled for smart DIYers, WordPress site developers and/or high-traffic websites that don’t wish to worry about hosting concerns.
If handled hosting is a fit for you, then go have a look at WP Engine’s strategies here.
They do a 60-day money-back warranty. So do a test set up and see what you think about their backend. Make sure to chat w/ support & sales.
If you’re outgrowing your current host & desire more freedom/ much better costs than WP Engine, take a look at InMotion Hosting’s VPS option. I’ve valued their balance of user-friendly backend & responsive client service.
And lastly, if you are more baffled than ever, go take my WordPress hosting test. I put all these elements into a fun, Buzzfeed-esque quiz to simplify things. Wpengine Phone Number