WP Engine: My Pros and Cons of WP Engine Hosting Wp Engine Customer Service Number
WP Engine is a Managed WordPress Hosting service based in Austin, TX. They was among the (if not the) very first business to supply managed hosting services particularly for WordPress. Wp Engine Customer Service Number
While they have a lot of competitors in both the basic hosting and managed WordPress hosting verticals, they are still the marketplace leader in many ways -and they have broad name recognition and advanced functions.
With the growth of both self-hosted WordPress and site contractors, the hosting market has actually ended up being a super-confusing place.
I wrote a whole post about WordPress Hosting vs. Web Hosting. However here’s the brief version: They all vary in services provided. Some merely have WordPress-trained tech support. Some offer services such as server-side features and staging for WordPress.
And then there’s a separate level of handled WordPress Hosting where you are not really buying hosting per se, but rather services to keep your WordPress set up live. Generally, a Managed WordPress Hosting service provides a menu of services tailored to WordPress at a higher cost point, so that the website owner can focus less on speed + security and more on the site content + performance.
Every competitor in the Managed WordPress Hosting has a different offering. And there is no standardized “menu” of options, but as an entire, they all compete with traditional shared Linux hosting offerings and personalized WordPress hosting options.
In either case, that’s the field where WP Engine plays. It’s confusing, yes, however it’s important to understand before making apples to oranges comparisons.
There are a great deal of WP Engine reviews online, usually with user-generated evaluations based on anecdotes and individual experience. That’s great however I take a different technique. This review will take a look at the pros + cons of WP Engine in the context of all webhosting options to see who it is a “finest fit” for. Wp Engine Customer Service Number
I have actually utilized WP Engine for numerous projects considering that 2012. I don’t utilize them for my main sites right now (see conclusion), however I do have an existing customer on WP Engine who definitely likes them. Here’s my WP Engine review structured as benefits and drawbacks.
Disclosure: I receive referral fees from any business pointed out. All information & opinion is based upon my experience as a paying customer or consultant to a paying customer.
Pros of WP Engine
To start, WP Engine does practically live up to its pitch on its homepage where they promise “sensational speed, powerful security, and best-in-class client service.” Here is their promotion pitch video:
They primarily target websites that are moving from other hosting companies (ie, customers dissatisfied with current hosting).
Here are some of the big advantages that I’ve seen as a customer & consultant to a customer. Wp Engine Customer Service Number
Speed and Performance
There are a great deal of variables that enter into site speed, but the guideline is that the more complex your site is, the more complicated the options to speed ended up being.
From the box, WordPress is fairly lean and quick. If you are running a primarily text site with a couple of basic plugins and a few little images, you’ll be great with an economical shared hosting plan from somebody like InMotion, HostGator or Bluehost.
However couple of site owners keep their WordPress install lean. There’s generally extra plugins, custom theme files, great deals of images, widgets, advertisements, kinds and more.
All these features integrated with good levels of traffic can begin to decrease your WordPress set up.
However a sluggish website doesn’t mean that you require a bigger, much better server. It does imply that you have to get smarter about speed. Often it’s as basic as getting a more powerful server, but sometimes it’s more about caching specific resources in a certain order and optimizing your files. In other words, it gets complex.
Imagine you are aiming to haul a trailer with a pickup. Imagine your trailer keeps getting heavier. It’s meaningless to keep complaining that your truck is not huge enough when you may simply have to get rid of the emergency brake, set up a turbocharger, refresh the transmission fluid and combine your load.
The point is that WordPress needs help to remain quick as you grow. There are plenty of solutions … however either you or a developer need to implement them.
That’s where handled WordPress hosting comes in. WP Engine looks after (almost) all speed concerns. They have customized servers with incredibly aggressive caching and even advanced “stack” than a common web host. They likewise have actually trained support who will enter into your WordPress install and recognize the exact chokepoint to obtain your website moving. Wp Engine Customer Service Number
They don’t even permit caching plugins on their installs since they have such a personalized caching setup.
The fascinating thing is that even unoptimized WordPress installs still do well on their platform because their platform does the extra work.
Here’s the speed test for one of my customers on WP Engine (who has a puffed up style, extra scripts, a lot of uncompressed images, among other things):
Note the Time To First Byte and the Start Render numbers. That determines how rapidly the server returned enough information to start packing the page.
It’s great to have that type of speed right out of package, and have it stay that method no matter how big or complex the site gets.
*Note that the other point here is that if you are obsessed about speed, you can get even much better numbers with WP Engine than you might get with other services because you are totally free to concentrate on speed aspects that you can quickly control like image compression, usage of scripts, and so on.
. The last observation on speed, WP Engine not only offers an incorporated CDN, however they also provide international information centers in case your audience is primarily in Asia and/or Europe. Wp Engine Customer Service Number
If you are trying to get top speeds without messing with layered caching plugins ” the WP Engine does exactly that.
Customer Support Wp Engine Customer Service Number
Consumer support has been a core part of WP Engine’s pitch given that they were founded. After all, they are really offering more of a service (ie, managed hosting) than an item (ie, hosting). It makes good sense for them to position a huge focus on support.
Here’s a screenshot from among my very first contacts with support back in 2012:
Take a look at the response|reaction|action} time, that wasn’t an autoresponder either.
Now, the business has grown & changed a lot since then. They went through a stretch where they were getting a lot of criticism about over-promising on support.
That said, the difficult aspect of customer support is that so much of the judgment is anecdotal. Everyone has a story, but you never ever understand if the story is because they talked with the one rockstar-vs-rookie having an awesome-vs-terrible day. Like I point out in every hosting evaluation, the fundamental part is to see if a business deals with support as a financial investment or a cost.
I want to try to find gain access to, systems, and understanding, all 3 require an investment of cash, time and expertise.
Based on my current interactions and research, they are doing far better striking all 3 boxes. They keep a range of support channels (consisting of phone for non-Basic strategies). They have a quickly, trackable ticketing system and are offered all over on the site by means of chat.
Based upon their tutorial videos and substantial knowledgebase, they tick the understanding box. Every support that I or my client has actually engaged with really knew the great functions of WordPress and has actually had the ability to problem-solve on the fly.
The most excellent (yes, this is anecdotal, but still) experience was a three-way call in between my client, myself and WP Engine throughout my client’s transition to HTTPS/ SSL. The representative was not just able to obtain on (and remain on) the phone, but he was able to adeptly assist us “flip the switch” quickly in addition to taking care of several issues (ie, uploading a non-HTTP sitemap and repairing insecure image links) within WordPress for us. Wp Engine Customer Service Number
I’m sure that WP Engine still has support issues,specifically due to the fact that their custom platform puts a great deal of pressure on fast, accessible support (as I’ll show in the drawbacks). But they appear to know that support is core to their value and do make the needed investment.
WordPress now powers over a quarter of the entire Web. That indicates that it is a prime target for hackers & malware suppliers.
But there is nothing inherently insecure about WordPress that is not a concern with all software. WordPress has the upside of being open-source with a large community releasing updates & screening vulnerabilities.
If you run your own WordPress set up, the security fundamentals are relatively simple:
- Keep your install & all your plugins updated
- Only install files from reputable creators
- Run a security plugin to lock down the most common brute force attacks
- Keep a backup for when things go wrong
* Aside, I use JetPack for the last 2. It’s made by & powered by Automattic, the industrial arm of WordPress.
You’ll see that despite the fact that security on WordPress is simple, the responsibility is still on you to keep things protect. Similar to having a deadbolt not does anything if you do not lock it, keeping your website safe is still ultimately on you.
And like speed & performance, WP Engine basically takes all those finest practices and does them for you. They run automated backups to keep whatever off-site & prepared to roll back if something occurs. Because you technically have an “install” on their server (rather than an account), they deal with a lot of security concerns internationally on the server level.
WP Engine also works carefully with leading security companies on code evaluations in addition to running their own group. They likewise make the warranty that if you’re hacked, they look after it for free.
I personally have never been hacked on my main/ or secondary websites (knock on wood), however have actually helped clients who have been. It’s aggravating, tiresome & an usually pricey scenario (even if you are using a service like Sucuri). Having an expert security team look after your WordPress set up is a huge pro in my book. Wp Engine Customer Service Number
Pricing on Value
WP Engine is not low-cost. Their Startup plan is $35/mo and consists of a single set up and only approximately 25,000 visits monthly.
For benchmarking, you can get an effective, dependable VPS (ie, your very own not-shared server) for the very same cost from InMotion. And if you are simply beginning with a single domain, you can get a shared hosting strategy from Bluehost for just a couple dollars each month.
Both of which enable more storage & more sees (ie, essentially as many as you can manage) than WP Engine. I have actually run websites that have had 60k gos to each month on a shared server. I’ve also run lots of little WordPress sites off a low cost shared hosting.
However I’ll cover that pricing disadvantage in the cons of WP Engine, but here’s the thing.
For some site owners, if you break out WP Engine by total worth & consider your own (or your developer’s) time, their pricing is amazing.
Simply running WordPress updates every month & QA’ing your setup can take around Thirty Minutes on a monthly basis. If your (or your dev’s) services are billed at $50 (or more)/ hour, then that’s WP Engine’s whole month-to-month fee right there.
If you lose any sees due to downtime from a bad plugin upgrade, then that could be WP Engine’s entire monthly cost right there.
If you do a hot-fix (ie, you do not use a staging area) on your PHP code, and knock your website down … then that could be WP Engine’s whole month-to-month charge right there.
Losing visitors due to speed concerns or downtime expenses lost earnings.
In addition, premium security can cost about $16/month minimum. Not to mention any individual or developer time repairing problems.
Basically, if your time is better assigned far from technical issues, then WP Engine makes a great deal of sense on worth. As a handled WordPress hosting service, that’s really their thing. Hosting services are an investment instead of a cost.
Which sort of value-based pricing segues into another pro for WP Engine, their focus on their core markets. Wp Engine Customer Service Number
Like I said at the beginning, WP Engine isn’t for everybody. There are 3 kinds of clients that WP Engine seems to be a suitable for. For those 3 kinds of customers, WP Engine has a strong focus with lots of tools & focus for each.
From their backend procedure, the first client type appears to be WordPress developers and designers who want to concentrate on development & style without dealing with hosting upkeep, and have customers who have some budget. The designer/dev builds the website directly in WP Engine’s staging environment, launches the site, then hands the site over to their client.
The designer can guarantee their client that WP Engine manages the hosting, security & speed. There’s little need for an ongoing basic website maintenance. For this market, WP Engine has fascinating tools including staging, git push, site migration and transferable installs.
The second consumer type is the growing website owner who is frustrated at needing to handle technical development headaches. They have actually outgrown their shared hosting and need to move to a better host.
They’re also established enough that they have some spending plan for managed services. WP Engine has tools like the automatic migration tool & consumer support to make that procedure take place. The phone support is a crucial element, especially being able to “simply call WP Engine an have them repair it.”
The 3rd customer type is a start-up site owner that has the budget and wants a long-lasting platform that they can grow with. They are comfortable learning WP Engine’s distinct backend and intend on releasing a near-complete website all at once.
They don’t have any previous practices or customs brought over from previous hosts or websites. Once again, for this market, WP Engine has the scalable functions, consumers, and support that they can make guarantees and supply support to win & keep this type of customer.
With these types of customers, WP Engine knows how & where they are originating from, many of the enhancements they make are focused on these markets (ie, the Git push performance), instead of mass-market enhancements like knowledge-bases, user-friendly backend, etc.
This benefit resembles WP Engine’s market focus, however it’s actually worth calling out in this evaluation revision. Wp Engine Customer Service Number
WP Engine stands out not just on present functions but also on developing brand-new, cutting-edge hosting features. Every variation of WordPress 4 has rolled out brand-new designer functions that WP Engine has been able to integrate.
Even general web development best practices have altered drastically because I started observing the industry *. WP Engine has actually developed tools to match.
* I’m an SEO/ online marketer by trade. I know adequate web advancement to integrate best practices into execution & projects with developers.
Here’s a screenshot of WP Engine’s Git Push setup that has actually been around for more than 2 years.
Even for non-developers like me, WP Engine has one-click staging areas to allow even DIY siteowners to get away from “cowboy coding” into proper web development best practices.
There are too many other specifics here to name, but in general, WP Engine has a strength in rolling out new, useful hosting features.
Cons of WP Engine
Just like any service, WP Engine is not the very best suitable for everyone. There are lots of WP Engine problems around the Internet. Some are anecdotal. Some are embellishment (ie, SEOs complaining about dev websites). And lots of stand due to the fact that they just aren’t a suitable for everybody. For all their awesomeness in some areas, they have some cons which keep them from being an excellent suitable for some customers. I don’t use them for this website due to the fact that I do not require much of their features and I’m comfortable “putting pieces together” w/ my InMotion VPS setup. Wp Engine Customer Service Number
All that stated, here are some of the bigger photo disadvantages of utilizing WP Engine.
Initial and Ongoing Complexity
To attain the speed, security, and scale they assure, WP Engine does things in a different way. Which distinction can be rather made complex– specifically if you have just sufficient experience with hosting environments to be dangerous.
Their backend setup has actually improved. It’s cleaner, but it’s still customized. It’s absolutely nothing like a standard cPanel hosting backend. Unlike numerous hosting companies, they likewise don’t offer DNS nameservers.
Even if all the features exist, the unique backend can lead to some developers making errors ranging from irritating redirect loops to duplicate content problems to leaving the dev website open to the public or just not making it possible for the features you’re buying.
If it weren’t for fantastic support, I think they ‘d lose more beginner customers than they already do.
Like numerous customized platforms, it makes sense once you get over the knowing curve. But WP Engine’s onboarding is very developer-focused & remains so exception-focused that they never ever explain finest practice for the general user. Wp Engine Customer Service Number
Here is their video on pushing your website live –
I have actually set up my share of sites from platforms to custom hosts to cPanel hosting websites, but I needed to watch that video multiple times to make sure I was pointing the right A record/ CNAME to the ideal IP address.
Once again, if you are in WP Engine’s core markets, the customized backend isn’t really going to be a substantial offer (as soon as you get past the learning curve). But for many, you’ll likely get to learn very first hand about WP Engine’s support team.
However here’s the important things.
WP Engine never ever actually stops being wacky and complex. In their knowledgebase, they have a myriad of website checklists to assist repair all sorts of problems.
And ” if you did not setup your DNS exactly how they’ve recommended ” your site could go down at any time.
Again– they have reasons they do all this. And most of the times, support will just take care of all of it.
But, you still don’t get to set & forget your site. Sure, you don’t technically do not have to get into the weeds of a server panel. In numerous hosting cases (ie, a managed VPS), you don’t have to do it anyway, when you do, the knobs and buttons recognize. Wp Engine Customer Service Number
WP Engine’s proprietary setup cuts both methods regards to reducing & increasing complexity.
This con is likewise associated with WP Engine’s distinct setup. In order to run their architecture along with possible, all the installs on their platform have to be somewhat consistent.
They have to have foreseeable plugins; predictable visitor patterns; foreseeable use cases. Every hosting business has rules (or extremely genuine physical limitations), but WP Engine goes a bit more to specify exactly what you can and can’t have on your WordPress set up in addition to tiered overage prices to dissuade seasonal traffic spikes and regional storage use.
They do ban specific plugins & admin behavior for great factors, however those restrictions restrict adaptability and experimentation if your website could handle it.
For instance, Yet Another Related Post Plugin is a common plugin. It’s resource extensive, however on smaller sized sites, it does the job well. It’s not allowed on WP Engine. That’s bad or bad always. But it does make WP Engine less flexible and open to experimentation compared with running a shared or VPS server.
The way their prices is structured permits less adaptability also. It’s a positive that they will handle all the traffic you can send out, but it’s also costly to pay based upon a variety of gos to.
If you are running a huge launch; are a seasonal organisation; or just wish to drive a rise of traffic to your site, you’ll have to element additional hosting expenses into the mix. That puts a cap on how flexible you wish to be with your marketing.
If you are running a lean cached website on a VPS server, you can manage a lot more traffic than WP Engine would allow on an Individual or Service. And this point goes even more if your site requires numerous plugins for complete performance.
The exact same chooses storage. With WP Engine, you are spending for performance, not for storage. So if you are looking to utilize a server for media storage … that use case is out.
Additionally, you cannot actually do automatic email marketing projects from WP Engine. This was something that my customer got required & ended up needing to do an uncomfortable migration to another e-mail service provider mid-campaign.
Either way, that point segues into the last con I found with WP Engine, their pricing based upon functions.
Pricing on Features and Usage
With WP Engine, you are usually paying for performance & not needing to think excessive about upkeep, security & speed. If you take a look at WP Engine’s pricing based upon the functions you’re getting, you actually do not get a whole lot.
And if you are the type who will consider your website’s health anyhow (ie, keeping WordPress updated and typically logging in regularly), you’ll likely be paying for “management” that is unneeded. Wp Engine Customer Service Number
Many shared hosting servers can deal with the exact same traffic numbers as WP Engine and cost a fraction of the cost. My personal website (working on a shared hosting plan from HostGator with basic caching) dealt with more than 15,000 visits in a 24 hour duration when a post of mine went viral.
And if you are running a reliable VPS, you can definitely handle a lot more for much less.
They are fairly transparent about how they count check outs, however it can still be quite a surprise for “little” website owners how quickly they can get into the $290 each month tier.
And as discussed previously that does not even consist of many of the functions you don’t get with WP Engine’s strategies. You cannot run any e-mail from your servers. You have low limitations on regional storage. Anything above the limitations requires extra expenses & technical implementation of Amazon cloud services.
And most significantly for me, you are limited on your installs. If you have a couple of side projects or low-traffic test websites, you have to factor those into the rate. You cannot utilize them to expand the expense of your strategy,specifically if you are hitting your visitor cap instead of your set up cap.
If you are seeking to pay for hosting: ie, a server that will hold & serve up your website files, WP Engine is a costly alternative, specifically compared with other non-managed hosting choices.
Like any service, it’s not about exactly what is finest overall, however exactly what is best for you based upon your goals, budget plan, resources & habits.
If you are in what I consider WP Engine’s core markets, they use an excellent service with a strong product. Their rates is competitive in the Managed WordPress Hosting area, and they provide more features than “WordPress hosting” strategies from other hosting brand names. Their feature-set is unmatched for smart DIYers, WordPress website designers and/or high-traffic websites that do not wish to worry about hosting concerns.
If managed hosting is a suitable for you, then go take a look at WP Engine’s plans here.
They do a 60-day money-back warranty. So do a test install and see what you consider their backend. Make certain to chat w/ support & sales.
If you’re outgrowing your existing host & want more flexibility/ much better costs than WP Engine, take a look at InMotion Hosting’s VPS alternative. I’ve valued their balance of instinctive backend & responsive customer service.
And last but not least, if you are more baffled than ever, go take my WordPress hosting quiz. I put all these factors into an enjoyable, Buzzfeed-esque test to simplify things. Wp Engine Customer Service Number